Abstract:Analyzing the way to service normalization, systemiration and standardization of power-supplying enterprises, this paper proposes that in order to improve the service quality leveof power -supply, it is necessary to put stress on the rescarch into the operational ways ofpowe-supplying enterprises, to establish the service standards in power -supply. The paperalso puts formrd that the procedures of service quality contral should include not only theestablisment of stahdards, but also process control and result evaluation so as to improve ser-vice quality level. Furthermore, service quality system should be established by mcans of thefulfilment of such three jobs as satisfying management function, ensuring of the provision ofpersonal and materia1s and structuring quality system.