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投稿时间：2005-08-05
投稿时间：2005-08-05
中文摘要: 110和119接处警系统是呼叫中心的重要应用领域,在工程设计中涉及计算机、通信两个方面.分析讨论了排队交换机的类型选择、硬件配置、话务量数学模型等问题.
Abstract:The 110119 emergency call reception and handling system is an important application field of call centers,relating to both computer and communication in engineering design.This article discusses and analyses Queueing Exchange selection,hardware configuration,traffic mathematic modeling analysis,and engineering design in detail.
文章编号：20050315 中图分类号： 文献标志码：
基金项目:
| 作者 | 单位 |
| 都成 | 上海市公安局 科技处, 上海 200000 |
| Author Name | Affiliation |
| DU Cheng | Dept. of Technology, Shanghai Municipal Public Security Bureau, Shanghai 200000, China |
引用文本：
都成.接处警排队交换机的配置[J].上海电力大学学报,2005,21(3):256-260,267.
DU Cheng.Configuration Analysis of Queueing Exchangein Emergency Call and Handling[J].Journal of Shanghai University of Electric Power,2005,21(3):256-260,267.
都成.接处警排队交换机的配置[J].上海电力大学学报,2005,21(3):256-260,267.
DU Cheng.Configuration Analysis of Queueing Exchangein Emergency Call and Handling[J].Journal of Shanghai University of Electric Power,2005,21(3):256-260,267.